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Guides for getting started, connecting tools, and using Hamla.

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Frequently asked questions

I can't sign in.

Hamla has no passwords. Enter your email and we send a six-digit code that is valid for ten minutes. If it has not arrived after a minute, check spam, then request a new one — only the newest code works. Still stuck? Email the team with the account email and what happened.

How do I connect my store or social accounts?

Open Apps in the dashboard, find the platform, and follow the connection flow. Some platforms need you to be an admin of the account or page you are connecting. If a connection shows as disconnected soon after you make it, the platform has usually expired the permission — try reconnecting. Contact the team if the issue continues.

Does Hamla send anything without me approving it?

No. Hamla drafts campaigns and you activate them. A draft never sends. Once you activate a campaign it runs on the trigger you chose, and you can pause it at any time from the campaign list.

Which languages does Hamla write in?

Hamla writes campaigns in your customers' language, with full right-to-left support including Arabic. You can choose the interface language in Settings.

How do I delete my account and data?

Request deletion from Settings, or email us and we will action it. Deleting removes your campaigns, contacts and analytics. Some records are kept where the law requires it — the Privacy Policy sets out exactly what and for how long.

Who is behind Hamla?

Hamla is built by Alienzhouse LTD, a company registered in Kigali, Rwanda, and a registered data controller under Rwanda's data protection law (N° 058/2021).