Off-site channelone of six channelsWhatsApp: conversations, not broadcasts.
Rich messages with buttons, images, and two-way replies. Use WhatsApp where your customers actually talk to people.
How WhatsApp fits into your plan.
WhatsApp is the most personal channel. Perfect for support, reservations, high-intent follow-ups.
You set the goal
Say what you want in your own words, like "win back carts left this week".
Hamla decides where a whatsapp message fits
It picks the channel per step and per customer, and writes the message in your voice.
You approve it
Nothing reaches your customers until you say yes. Change anything first.
Hamla sends it and reports back
It goes out at the right moment, and you see what it brought in.
The full WhatsApp Business experience.
What WhatsApp does best.
Customer support
Route conversations to your team. Never miss a message.
Reservation flow
Book appointments, send reminders, confirm attendance.
Order tracking
Shipping updates with images, delivery confirmation.
Personal follow-ups
After-purchase check-ins. Feel human, not automated.
Re-engagement
Bring dormant customers back with a friendly message.
Lead qualification
Chat with leads in real time. Move them to the next step.
WhatsApp is just one piece.
Multi-channel campaigns reach customers wherever they are — the team picks the channel per person.
Campaigns that use whatsapp
Integrations that feed it
WhatsApp questions.
Do I need a WhatsApp Business API account?
For automated campaigns, yes — a Business number is what allows programmatic sending. Hamla connects to it, and your personal WhatsApp stays untouched.
Why do WhatsApp messages need pre-approved templates?
Because WhatsApp reviews any message sent outside a 24-hour reply window to keep the channel from becoming a bulk-marketing pipe. Hamla submits templates for approval and tells you which of your campaigns are waiting on one.
What happens when a customer replies?
The reply is stored on their contact record and can advance the sequence — or hand off to a human. An automated campaign that can't be answered by a person is the fastest way to lose a WhatsApp audience.
Ready for your first whatsapp campaign?
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