Win back the carts your customers left behind.
Most shoppers who add to cart never check out. Hamla watches for the abandoned-cart event and reaches out while the intent is still warm — on the channel that customer actually reads.
Trigger: Abandoned cart
What cart recovery looks like.
The cart goes quiet
01Your store fires the abandoned-cart event. Hamla already knows the contact, the items, and the cart value — no tagging or list building needed.
SallaZid
Shopify
🔔A quiet reminder first
02One hour later, a short message that just shows the cart back to them. No discount yet — plenty of carts recover on the reminder alone.
WhatsAppPushHandle the real objection
03Day one: address why people actually hesitate — shipping cost, return policy, sizing, payment options. Answer it before offering money off.
WhatsAppThen, and only then, incentivise
04Day three: a time-boxed offer for the carts still open. Hamla skips anyone who already bought, so you never discount a completed sale.
Abandoned carts aren't only a store problem.
E-commerce
Cart abandoned → WhatsApp reminder → shipping FAQ → 48-hour coupon.
Restaurants
Order left in the app → push reminder → free-delivery nudge before the kitchen closes.
Clinics
Booking started, never confirmed → WhatsApp with the open slots left this week.
Salons
Service picked but not booked → SMS with the next two openings.
Cart recovery questions.
When should the first abandoned-cart message go out?
About an hour after abandonment for the first touch, then day one and day three. Anything faster reads as surveillance; anything slower and the intent has cooled. You set the delays per step — Hamla just holds the timing.
Do I have to offer a discount to recover a cart?
No, and leading with one trains customers to abandon on purpose. Put the reminder and the objection-handling message first, and keep the coupon for the carts still open on day three.
Will a customer who already bought still get the discount message?
No. The sequence stops on conversion, so once the order comes through Hamla drops that contact from the remaining steps — including the coupon.
Which channel recovers the most carts?
In Arabic-speaking markets WhatsApp usually beats email on open rate by a wide margin, which is why it leads this sequence. Email still does the heavy lifting for the longer objection-handling message.
Explore other campaigns.
Use case · Acquisition
Turn new visitors into loyal customers.
A welcome series is the first conversation you have with a new contact. Build the right sequence — Hamla delivers it the moment someone joins.
Use case · Retention
Keep customers coming back.
The sale is the start, not the finish. Build a post-purchase sequence that delights, earns reviews, and brings customers back for more.
Use case · Recovery
Follow up on the product they looked at but didn't add.
Browsing is intent too. Hamla tracks viewed products and repeat visits, then follows up on the item someone kept coming back to — long before a cart ever exists.
Use case · Demand
Tell the people who wanted it that it's back.
A sold-out product is a list of people who already decided to buy. Hamla listens for the back-in-stock event and messages exactly that list, in the order they asked.
All use cases →Ready to build your campaign?
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