Use case · Bookings

Stop losing revenue to no-shows.

An empty chair can't be resold after the fact. Hamla listens for booking events and runs the reminder sequence that gets people through the door — or frees the slot early.

Trigger: Appointment booked / cancelled

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Campaign flow · Simple mode 🐜

What a reminder sequence looks like.

✉

Confirm on the spot

Date, time, place, and how to change it. A booking with no confirmation is a booking they'll doubt.

WhatsAppEmail

Hamla waits — and skips ahead if the customer responds

💬

Remind the day before

The 24-hour reminder does most of the work. Make rescheduling one tap — a moved appointment beats an empty one.

WhatsAppSMS

Hamla waits — and skips ahead if the customer responds

💬🔔

Nudge on the morning

A short same-day message with anything they need to bring or do beforehand. Practical, not promotional.

SMSPush

Hamla waits — and skips ahead if the customer responds

🔔

Turn a cancellation into a rebooking

On cancellation, offer the next two slots immediately, and tell your waitlist the slot opened. One event, two campaigns.

WhatsAppPush

Stops the moment the customer responds — and never over-messages anyone

Works for every business

Reminders, across every booking business.

🏥

Clinics

Booked → confirmation → 24-hour reminder → fasting instructions → rebook on cancel.

✂️

Salons

Booked → confirmation → day-before WhatsApp → waitlist alert when a slot frees.

🍽️

Restaurants

Reservation → confirmation → same-day reminder → release the table on no reply.

🏠

Real Estate

Viewing booked → confirmation with the address → morning reminder → reschedule link.

Appointment reminder questions.

How many reminders should I send before an appointment?

Three: confirmation at booking, a reminder 24 hours before, and a short same-day nudge. Adding more doesn't reduce no-shows further and starts reading as nagging.

Which channel reduces no-shows the most?

WhatsApp and SMS, because they're read within minutes and can be replied to. Email works for the confirmation, where the customer may want to save the details.

Can a cancellation automatically offer the slot to someone else?

Yes — the cancellation event can fire two campaigns at once: a rebooking offer to the person who cancelled, and a slot-available alert to your waitlist.