Ask for the review at the moment they're happiest.
Reviews compound: they lift conversion and they rank. Hamla waits for the review-eligible event — the customer has the product and has had time to use it — then makes one short ask.
Trigger: Review request due
What a review campaign looks like.
Wait for real usage
01Your store fires review-eligible once enough time has passed since delivery. Asking on the delivery day gets you a review of the courier.
SallaZid
Shopify
✉Check the mood first
02A one-tap question — happy or not? Happy customers go to the public review; unhappy ones go to support instead of a one-star.
WhatsAppEmailOne ask, one link
03Send the happy ones straight to the review form. Every extra step costs you reviews — no login walls, no survey.
Remind once, then stop
04One reminder after four days. If they still haven't written one, they aren't going to — Hamla ends the sequence there.
WhatsAppReviews matter everywhere.
E-commerce
Delivered + 8 days → happy check → product review link → one reminder.
Restaurants
Visit complete → same-evening WhatsApp → Google review link for the happy ones.
Clinics
Follow-up visit done → satisfaction check → public review or private feedback.
Salons
Service complete → next-day ask → review link + rebooking offer together.
Review request questions.
When is the best time to ask for a review?
Seven to ten days after delivery for physical products — long enough to have used it, soon enough to remember. For services, ask the same day, while the visit is fresh.
Is it OK to filter out unhappy customers?
Routing unhappy customers to support rather than a public form is legitimate — you're fixing the problem, not hiding it. Blocking them from ever reviewing is not, and most review platforms prohibit it. Hamla routes; it doesn't gate.
Can I offer a discount in exchange for a review?
Most platforms, Google included, prohibit incentivising reviews and will remove them. Send the discount as a thank-you after the review exists, unconditionally, or keep the two campaigns separate.
Explore other campaigns.
Use case · Acquisition
Turn new visitors into loyal customers.
A welcome series is the first conversation you have with a new contact. Build the right sequence — Hamla delivers it the moment someone joins.
Use case · Recovery
Win back the carts your customers left behind.
Most shoppers who add to cart never check out. Hamla watches for the abandoned-cart event and reaches out while the intent is still warm — on the channel that customer actually reads.
Use case · Retention
Keep customers coming back.
The sale is the start, not the finish. Build a post-purchase sequence that delights, earns reviews, and brings customers back for more.
Use case · Recovery
Follow up on the product they looked at but didn't add.
Browsing is intent too. Hamla tracks viewed products and repeat visits, then follows up on the item someone kept coming back to — long before a cart ever exists.
All use cases →Ready to build your campaign?
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